Effective Date: September 23, 2025

These Terms of Service ("Service Terms") govern the provision of technology services by Hallunix Tech Solutions ("we", "our", or "us") to our clients ("you" or "Client"). These terms supplement our general Terms and Conditions.

1. Service Scope and Delivery

1.1 Service Definitions

Our services include but are not limited to:

• Web Development: Website design, development, and maintenance services
• Software Development: Custom application development and system integration
• Cloud Solutions: Cloud migration, deployment, and management services
• Mobile App Development: iOS and Android application development
• AI & Machine Learning: AI implementation and ML model development
• Digital Transformation: Business process digitization and automation
• IT Consulting: Strategic technology planning and advisory services
• Managed Services: Ongoing IT support and system management
• Cybersecurity: Security assessments and protection services
• Student Projects: Academic project guidance and development support

1.2 Service Agreements

Each service engagement will be governed by a separate Service Agreement or Statement of Work (SOW) that defines specific deliverables, timelines, costs, and technical requirements. These Service Terms apply to all such agreements unless specifically modified in writing.

2. Project Management and Communication

2.1 Project Methodology

We follow industry-standard project management practices:

• Agile development methodologies for software projects
• Regular client communication and progress updates
• Milestone-based delivery and approval processes
• Change request management procedures
• Quality assurance and testing protocols
• Documentation and knowledge transfer

2.2 Client Responsibilities

For successful service delivery, clients must:

• Provide timely feedback and approvals
• Supply necessary information, access, and resources
• Designate authorized representatives for decision-making
• Adhere to agreed-upon timelines and review cycles
• Ensure availability of key stakeholders for meetings
• Provide test environments and data when required

3. Service Level Agreements (SLAs)

3.1 Response Times

3.2 Availability Commitments

For managed services and ongoing support:

• System Uptime: 99.5% availability during business hours
• Support Hours: Monday to Friday, 9 AM to 6 PM IST
• Emergency Support: Available 24/7 for critical issues
• Planned Maintenance: Scheduled during off-peak hours with notice

4. Deliverables and Acceptance

4.1 Delivery Process

All deliverables will be provided according to the agreed timeline and specifications. Deliverables include source code, documentation, training materials, and any other items specified in the Service Agreement.

4.2 Acceptance Criteria

Client acceptance process:

• 14-day acceptance period for major deliverables
• 7-day acceptance period for minor deliverables and fixes
• Written acceptance or deemed acceptance after period expires
• Specific rejection reasons must be provided in writing
• Bug fixes and minor modifications included in acceptance period

5. Payment and Billing Terms

5.1 Payment Structure

Payment terms vary by service type:

• Fixed Price Projects: Milestone-based payments
• Time & Materials: Monthly billing cycles
• Retainer Services: Monthly advance payments
• Managed Services: Monthly recurring charges

5.2 Billing and Invoicing

• Invoices issued monthly or upon milestone completion
• Payment due within 30 days of invoice date
• Late payment charges of 1.5% per month on overdue amounts
• Right to suspend services for non-payment after 60 days
• All payments in Indian Rupees unless otherwise agreed

6. Intellectual Property and Ownership

6.1 Custom Development

For custom development projects, all intellectual property rights in the delivered work product will transfer to the Client upon full payment, except for our pre-existing IP and general methodologies.

6.2 Third-Party Components

Solutions may include third-party software, libraries, or services. Clients receive appropriate licenses for such components. Open source components remain subject to their respective licenses.

7. Confidentiality and Data Protection

7.1 Confidential Information

We maintain strict confidentiality of all client information, business processes, and proprietary data. Our team members sign confidentiality agreements and receive regular training on data protection.

7.2 Data Security

Data protection measures include:

• Encrypted data transmission and storage
• Secure development environments and practices
• Regular security audits and vulnerability assessments
• Compliance with applicable data protection regulations
• Secure data backup and recovery procedures

8. Support and Maintenance

8.1 Warranty Period

We provide a 90-day warranty on all custom development work, covering defects in functionality as specified in the agreed requirements. This warranty excludes issues arising from client modifications or third-party integrations.

8.2 Ongoing Support

Post-delivery support options include:

• Bug Fixes: Correction of defects in delivered software
• Technical Support: Assistance with system usage and configuration
• Maintenance: Regular updates and system optimization
• Enhancement: New feature development and system expansion

9. Change Management

9.1 Scope Changes

Any changes to the agreed scope of work must be documented in a Change Request and approved by both parties before implementation. Changes may impact timeline and cost.

9.2 Change Request Process

• Written change request with detailed specifications
• Impact analysis on timeline, cost, and resources
• Client approval required before proceeding
• Updated project schedule and budget documentation

10. Service Termination

10.1 Termination Rights

Either party may terminate services with 30 days written notice for ongoing services, or immediately for material breach. Termination does not affect completed work or outstanding payment obligations.

10.2 Data and Asset Return

Upon termination, we will provide all client data and work products in commonly used formats and assist with orderly transition of services to the extent reasonably possible.

11. Contact Information

For service-related inquiries and support: